Frequently asked questions

Select Add promotion code on the secure checkout screen. A thank-you code gives 20% off one future CertificateBatch order and expires 30 days after the original purchase. You can use it yourself or share the code with a friend or colleague, but it can only be redeemed once in total. Only one promotion can be used per order. Share the code, not your private download link.

Choose one of 12 certificate designs, add shared wording and optional images, and paste or upload recipient names. Review a print sample; a confirmed payment unlocks the complete batch.

$9.95 USD covers up to 100 certificates; $19.99 covers up to 250; $34.99 covers up to 500. One design is used across the batch. Downloads include a combined PDF, individual PDFs in a ZIP, and 300 DPI PNG files. Printing is purchased separately.

Choose Letter or A4 and adjust the available design colors. The preview shows how your names and wording fit.

Print landscape, single-sided, at actual size / 100%, on your selected Letter or A4 paper. The combined PDF has one certificate per page. Print a sample first and check margins; your printer or print shop may have additional requirements.

Yes, at no extra charge. Upload a PNG or JPG under 2 MB, including exports from Canva. Match your selected print size; 300 DPI is recommended and 150 DPI is the minimum. PDF uploads are not supported. Leave the recipient-name area blank: existing artwork and words stay fixed. Position the name field once, choose its font and color, then add your whole list. For uploaded certificates, individual PDFs download in ZIP parts of up to 10 files.

No. Your order uses a private link sent to the email you provide at checkout. Anyone with that link can access and correct the batch. Keep it private and share downloaded files with recipients instead.

Check spam or junk, then return to the order page after checkout. Once payment is confirmed, downloads remain available there even if email delivery is delayed. You can resend the link from your order page. Avoid purchasing the same batch again to solve a download problem.

Yes, for seven days from payment confirmation. Keep the original design and recipient count. For uploaded designs, artwork, print size, and name placement are locked after purchase; recipient names can be corrected. Save your corrections, then download the updated files. A new design or additional recipients requires a new batch.

Upload CSV or XLSX files up to 2 MB, or paste names. Choose your worksheet and columns; separate first-name and last-name columns can be combined. Repeated names are flagged rather than removed.

The current fonts support Latin, Greek, and Cyrillic lettering. Unsupported characters and wording that is too long to print clearly must be corrected before checkout. Check every name in your proof.

Paid access lasts seven days from payment confirmation. Save your files before the deadline shown in your order. Expired links stop working; stored order data is removed on access or during subsequent cleanup. This is not permanent file storage.

If checkout is temporarily unavailable, you can continue reviewing your design. Wait until secure checkout is available to pay. A test checkout is for testing only; it does not create a real charge.