Purchase terms
Last updated September 10, 2026. These terms describe the digital files supplied by the CertificateBatch Team. CertificateBatch is operated by Chief Culture LLC.
What you purchase
A batch costs $9.95 USD for up to 100 certificates, $19.99 for up to 250, or $34.99 for up to 500. One design and shared wording are used across the batch. Downloads include a combined PDF, individual PDFs in a ZIP, and PNG files. This is a one-time digital purchase. Printing, paper, envelopes, postage, and shipping are not included. Review the total shown in secure checkout before paying.
Free first batch promotion
Through November 15, 2026 at 11:59 p.m. Pacific, an eligible verified email may claim one free batch of up to 30 certificates with one design and shared wording. No card or purchase is required. Complete email verification and the claim before the deadline. Download access and corrections last seven days from the claim. Printing and paper are not included. Repeated requests may be limited to prevent abuse; separate email aliases do not establish separate educators.
Earlier custom-design purchases
The AI designer is no longer offered for new batches. Existing orders retain their purchased design and the access period shown in the order.
Your content and proof
You are responsible for the names, spelling, details, wording, and any images you provide. Use only content you have permission to upload and reproduce. You give us permission to process it as needed to create, store, and deliver your order. Check the preview and sample or proof before purchasing; a screen preview cannot guarantee identical output on every printer.
Certificates express your own recognition. We do not independently verify recipient names, attendance, institutions, accreditation, or qualifications. Do not use the service to create misleading claims of credentials.
Delivery, corrections, and expiry
Payment confirmation unlocks your order for seven days. You may download again and correct names and shared details during that period without another batch charge, while keeping the original design, recipient count, and purchased custom design. Additional recipients or a different design require a new batch. Save updated files after corrections and keep your downloads before the deadline. The service is not permanent storage. Keep your private order link secure.
Printing
Choose Letter or A4. Print landscape, single-sided, at actual size / 100%, and check your printer’s margins. Paper, ink, printer settings, and trimming can affect appearance. Test a sample before ordering a full print run. Specialized print production or color matching is not included.
Delivery problems and refunds
If a confirmed purchase fails to download or the supplied files are unusable, contact support@certificatebatch.com within seven days of payment confirmation. Include your order reference and a description of the problem. You do not need to purchase the same batch again to retry delivery. We will help correct the problem or refund the affected purchase if we cannot resolve an unusable delivery. Contact us about duplicate charges so we can verify and refund an accidental duplicate.
These support arrangements do not restrict any mandatory consumer rights or remedies that apply to your purchase.
Questions
Contact the CertificateBatch Team at support@certificatebatch.com. Do not email card details or your complete private download link.